Warranty Terms & Conditions

Warranties for online purchase for new models

Daiwa is dedicated to upholding a reputation of dependability, quality products, and great customer support. We offer comprehensive service centers across the United States, and we are proud to provide warranties for all of our massage chairs.

Our Warranty Registration system is used to keep track of products in case of damage, recall, or any repairs needed so it’s important that you register as soon as possible. Warranty coverage begins at the time of purchase (with registration, see below), and covers a chair’s parts and framework for a period of two years, along with labor for one year, after initial purchase. An extended warranty is also available for purchase. Any one of our dealers will be happy to clarify the details of our warranty to meet your satisfaction.

If you purchased your chair from a third-party vendor, you may need to register your warranty using our online form. Registering will ensure that you can make a warranty service request if you need to. If you are unsure if your warranty is registered already, please ask your sales representative.

For Legacy Discontinued Model

Our “Legacy Discontinued Models” comes with a 90-day warranty for parts and labor. If you are unsure which chairs are considered “Legacy Discontinued Models,” please contact us before purchasing.

For Renewed, demo, used, refurbished models

It comes with a 1-year onsite warranty for parts and labor. We require the customer to bring the chair to the closest branch to repair. Our Warranty Registration system is used to keep track of products in case of damage, recall, or any repairs needed. Your Warranty is not valid until registered.

If you purchased your chair from a third-party vendor, you may need to register your warranty using our online form. Registering will ensure that you can make a warranty service request if necessary. If you are unsure if your warranty is already registered, please ask your sales representative.

Warranty Restrictions

Daiwa reserves the right to charge an additional fee, either per mile or flat rate, to and from the chair’s location for service calls outside a pre-determined radius of our nearest showroom or certified technician. You will be notified before confirming the service if you’ll incur said additional fee. This fee is not covered by any warranty offered by Daiwa and is the sole responsibility of the individual(s) requesting service.

To find out if your location falls into this category please contact us and we’ll be happy to assist you. 

Extended warranty purchase  

As part of our commitment to ensuring a great experience, we offer the option to extend the basic warranty above. We have a variety of options to suit your budget and service needs. Our flexible plan allows you to purchase parts and labor separately if you desire.

The maximum extended warranty period is 5 years parts and 5 years labor. Please note, extended warranty purchases will be verified with original sales invoice to ensure they do not exceed the maximum period.

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About Us

Relax Like Royalty. Daiwa Massage Chair is the best Japanese massage chair manufacture in the United States with 9 branches. Contact us any questions.

support@daiwamassage.com