Return Policy

Sales Agreement, Shipping, and Return Policy

Daiwa by U.S. JACLEAN, INC. is not responsible for any agreement, verbal or written, unless such agreement appears on this order, and then only after this order has been approved and accepted shall this document be binding.

Online purchase for new, discontinued, legacy discontinued models.

  1. Curbside Shipping: Chair delivery will be completed by a U.S. JACLEAN, INC. technician except in cases where delivery destination is in a remote location; in those cases an alternate delivery option will be offered. If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.  
  2. White Glove Delivery: Chair delivery and setup will be completed by a U.S. JACLEAN, INC. technician except in cases where delivery destination is in a remote location; in those cases an alternate delivery option will be offered. If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.  NOTE: Due to COVID-19, white glove delivery is available only for certain areas. If you require special assistance in setting up your massage chair please call 1-800-241-2221 or email us promotions@usjaclean.com. Assistance maybe available for an additional fee. (4/9/2020).
  3. Local pick up: Chair pick up will be completed by customers. Contact promotions@usjaclean.com to schedule. 
  4. Returns: within 30 days: Returns within 30 days after delivery are accepted, but will incur a 20% restocking fee and round-trip shipping fee, and must include all original package.  For “discontinued model,” returns cannot be accepted. However, we do offer repair or an exchange for another product. 
  5. Returns after 30 days: Returns cannot be accepted. “I authorize Daiwa by U.S. JACLEAN, INC. to charge my credit card for the amount above.” Please note, shipments are scheduled in advance, in coordination with our warehouses.
  6. Change Shipping Date/Address: If you need to change the shipping date, you must do so no later than 48 hours in advance of the original scheduled shipment, or else you will be charged a $150 fee.
  7. Cancellation: If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.
  8. Warranties and Repairs: It comes with 2-year parts and 1-year labor warranties. To extend the warranty, please fill out this form.

Online purchase for refurbished, as-is, demo models.

  1. Curbside Shipping: Chair delivery will be completed by a U.S. JACLEAN, INC. technician except in cases where delivery destination is in a remote location; in those cases an alternate delivery option will be offered. If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.  
  2. White Glove Delivery: Chair delivery and setup will be completed by a U.S. JACLEAN, INC. technician except in cases where delivery destination is in a remote location; in those cases an alternate delivery option will be offered. If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.  NOTE: Due to COVID-19, white glove delivery is available only for certain areas. If you require special assistance in setting up your massage chair please call 1-800-241-2221 or email us promotions@usjaclean.com. Assistance maybe available for an additional fee. (4/9/2020)-
  3. Local pick up: Chair pick up will be completed by customers. Contact promotions@usjaclean.com to schedule. 
  4. Returns: Returns cannot be accepted. However, we do offer repair or an exchange for another product. 
  5. Change Shipping Date/Address: If you need to change the shipping date, you must do so no later than 48 hours in advance of the original scheduled shipment, or else you will be charged a $150 fee.
  6. Cancellation: If the order is cancelled after it has shipped, purchaser is responsible for the roundtrip shipping cost.
  7. Warranties and Repairs: It comes with 1-year parts and 1-year labor for onsite repairs. We require the customers to bring the chair to the nearest branches for repair. 
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About Us

Relax Like Royalty. Daiwa Massage Chair is the best Japanese massage chair manufacture in the United States with 9 branches. Contact us any questions.

support@daiwamassage.com