Warranty Agreement

Daiwa is dedicated to upholding a reputation of dependability, quality products, and great customer support. We offer comprehensive service centers across the United States, and we are proud to provide warranties for all of our massage chairs.

Please register your warranty as soon as possible by using our Warranty Registration system below. Warranty coverage begins at the time of purchase (with registration, see below), and covers a chair’s parts and framework for a period of two years, along with labor for one year, after initial purchase. An extended warranty is also available for purchase.  

Any one of our dealers would be happy to clarify the details of our warranty to meet your satisfaction. 

 
 

Warranty Registration

Our Warranty Registration system is used to keep track of products in case of damage, recall, or any repairs needed. Your Warranty is not valid until registered, however starting September 1, 2017 our sales representatives automatically registered your chair's warranty at the time of purchase. 

If you purchased your chair from a third-party vendor, or if you purchased it prior to September 1st 2017, you may need to register your warranty using our online form. Registering will ensure that you can make a warranty service request if you need to. If you are unsure if your warranty is registered already, please ask your sales representative. 


Transfer of Warranty to New Owner

If you would like to transfer ownership of the covered chair along with its coverage, our service provider requires that the request be supplied in writing. The warranty will still remain valid for the new owner until the end of the original warranty period. Please make sure to have all of the new owner's information at hand when requesting a transfer. The new owner must have a copy of the previous owner's purchase information. There is also a $200 transfer fee. For assistance please contact us directly.


Extended Warranty Purchase  

As part of our commitment to ensuring a great experience, we offer the option to extend the basic warranty above. We have a variety of options to suit your budget and service needs. Our flexible plan allows you to purchase parts and labor separately, if you desire. 

Labor
Additional 1 year $200
Additional 2 years $400
Additional 3 years $600
Parts
Additional 1 year $150
Additional 2 years $300